WORST SERVICE EVER RECIEVED!!!!!

We had a vehicle accident on the 9th of February 2022 which was not out fault. We then called the insurance to notify them of what occurred, we then asked them if the vehicle can be repaired by a repairer that we knew who offers good service but they advised we can only use Durban Panel Beaters which is their preferred repairer. During the claim there was no updates or follow ups, we picked up our vehicle on the 16th of March. More than a months times without a vehicle, they gave us back a dirty car, the repairs were not completed to our satisfaction, there were parts missing off the vehicle. We could not use the vehicle today as its not starting and the vehicle is not locking. I am so disappointed with your services, we have been a loyal customer for years and always paid our premiums on time. We take such good care of our vehicle but you gave our vehicle no care or respect. Your complaints consultant said he would call us but we are waiting all day with no feedback. WORST SERVICE EVER!!!!! SO DISSAPOINTED WITH YOU. We waited patiently for our vehicle but we were shocked at what we received.