Worst Service EVER!

I've been with Outsurance for many years and they have become the worst. I had a claim where my bumper was replaced, a waiting period of 3 MONTHS to get my car back from Precision Auto Body Spray in Pretoria East, with issues on the day that caused me to have to spend 2 hours waiting at the panelbeaters, after I had already waited for my car for 3 months. A few weeks later my bumper tore loose from the bonnet. I tried phoning Vinolia Eduwo several times, never getting hold of her and always having someone tell me she will phone me back, which she never did. This continued for a few months and one day I eventually got phoned by an assessor which then came out to do the assessment and my complaint was closed and I was told I have to file a new claim for the damages because I had sc****s underneath my bumper, totally unrelated to the bumper issue and the worst is the sc****s occurred weeks after the bumper tore loose but due to the lack of service I received from Vinolia, this now was an issue. Had the issue been addressed when I initially tried filing it, there wouldn't even have been a sc**** underneath my bumper. Following this, I tried to address the issue, with even more pain and strife as I kept phoning Outsurance and once again told me that Vinolia will phone me back TODAY and to date I'm still waiting. The service has become totally shocking as all I ever get told is that she will phone me back. It seems like everything is a dead end street with Outsurance these days unless you're gonna pay them more money because they don't get back to you otherwise.