Worst Service Ever

Two months ago (8 Feb 2020) a truck driver broke a single panel of my front wall. I contacted Outsurance to fix the wall, speaking to Sipho in the call centre who logged the claim. The wall repair includes the wall pillar, the panels, gatepost and the electric fence. Outsurance sent out a repair team who clearly did not own a spirit level. Shortly afterwards, without the gatepost being refitted and the electric fence being repaired, Outsurance assured me that they had completed the repair. I contacted Sipho and suggested that he send someone out to check on the quality of the repair which he duly did. Time went by and Outsurance did nothing until I phoned them and reinitialized the claim. At this time Marice from Outsurance became involved and sent out Bongani to evaluate the repair. On his arrival he agreed that the repair was a mess. The same contractor was sent out again (this time with a spirit level) and they repaired the wall to my satisfaction. Now months later, however, I find myself chasing Outsurance to complete the job ie attach the gatepost and repair the electric fence. At this point Marice does not return my calls, but when I phone she merely contacts the service provide who sells me some story about why they will be delayed with the repair. My take on Outsurance is that the service level has dropped dramatically (probably on par with the City of Jhb). I used to believe the reason for not switching insurance companies was because I knew the level of support I would get from Outsurance, however now I am no longer satisfied with this. It looks like it's time to move to another insurance company who at least cares for the clients.