Worst Service ever

I have had the pleasure of getting the worst service from day one. I was told that after a year my premium would be re-evaluated. No such luck. It actually went up. They apparently did not explain it correctly to me? So who's problem is that, that the person on the other side of the phone did not explain it correctly?

Every single time I ask what can be done to get my premium down, I get told that there is nothing that they can do, and if I would like to cancel my policy

Thank you. I can actually see how valued of a client I am.