JC
Johnette C
1 reviews | Active since Mar 2018
24 Mar 2022, 17:10
Worst service ever!!
Worst service Ever!! I will not recommend Outsurance to anyone. Got involved in an accident January 2022, Car been at the Panelbetares since 8 February 2022, no assessor came to check till today. Car rental expires today, but no one can tell me if I can collect my vehicle from Panelbeaters, Panelbeater waiting instruction from Outsurance, so they do not want to release the vehicle. Meanwhile I am without a vehicle and no-one from Outsurance can or wants to help. Been phoning every 30 min for 2 days now with now help from Outsurance. The best I heard today is that they lady I have been dealing with for the past 2 weeks up until yesterday has resigned last week..
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OUTsurance's replyOfficial
29 Mar 2022, 13:10Good afternoon Johnette,
Further to our private reply on receipt of your complaint, we can confirm that Godfrey has been in contact with you.
He has assisted with an extension of your car hire and proper feedback.
Your vehicle has since been collected.
We truly apologise for the poor service you received from us and will use your feedback to improve our processes.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Godfrey has been in contact with you.
He has assisted with an extension of your car hire and proper feedback.
Your vehicle has since been collected.
We truly apologise for the poor service you received from us and will use your feedback to improve our processes.
Regards,
OUTsurance
OUTsurance's reply29 Mar 2022, 13:10
Official
Good afternoon Johnette,
Further to our private reply on receipt of your complaint, we can confirm that Godfrey has been in contact with you.
He has assisted with an extension of your car hire and proper feedback.
Your vehicle has since been collected.
We truly apologise for the poor service you received from us and will use your feedback to improve our processes.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Godfrey has been in contact with you.
He has assisted with an extension of your car hire and proper feedback.
Your vehicle has since been collected.
We truly apologise for the poor service you received from us and will use your feedback to improve our processes.
Regards,
OUTsurance