1 reviews | Active since May 2016
WORST SERVICE EVER
<p>Im truly disipointed in Outsurance ! The poor service and follow up they provide regarding my claim is appauling . Its now over a month since the rain damage i had and still its not fixed and still awaiting feedback from the call centre. the Plumber that came to my house to do qoute said Outsurance will cntact me and still i have recieved no call back. Again i called today and requested to speak to a manager which the reply was i will be called back after she has finished her call with another customer... its 3 hours and no call. i will not even go into the detail of the qoute and worked that they wanted to do which was not on standard i will recomend your make use of any other insurance comany but OUTSURANCE</p>
We are truly sorry about the ongoing frustration and inconvenience you are suffering as a result of our service let you down.
Our claims manager, Shelton contacted you after it was established our service provider attended to only part of the ceiling and not the entire bedroom ceiling as per our assessor's report.
Shelton will provide you with a further update as soon as possible.
Regards
Dinky
We are truly sorry about the ongoing frustration and inconvenience you are suffering as a result of our service let you down.
Our claims manager, Shelton contacted you after it was established our service provider attended to only part of the ceiling and not the entire bedroom ceiling as per our assessor's report.
Shelton will provide you with a further update as soon as possible.
Regards
Dinky
