Worst Service ever

Terrible Service When I bought my new car I phoned around for insurance. I decided to go with outsurance because the premie was not to bad. When I spoke to other insurance companies I saw that outsurance's premie was actually not that low. I phoned outsurance to cancel but the lady promised me a lower rate if I install the app. She also said that my Pro rate fee will be "x" amount. They deducted more that 4 x what she said it will be. I phoned them numerous times to try to sort it out. I even asked them to go and listen to our conversation where the lady gave me all the information. Till today... no one called me back. I emailed. Called... worked through the "APP" no response. I am so dissapointed in the service.