WORST SERVICE EVER!!!

We had a burst geyser exactly 2 weeks ago. After numerous numerous requests of asking for the geyser to be replaced, I was given the runaround that Kwikhot the supplier had to replace the geyser due to the warranty still in place. Outsurance were supposed to follow up with them, but I ended up calling them, they eventually came after a week, leaving us with no hot water for that period, then eventually after 4 hours of trying to fix it, they replace it with a new one. Post the burst geyser the house was flooded on the Friday afternoon returning from work, I called Outsurance to log the call and asked if they could please send someone to get rid of the water that was sitting around 10cm high in our kitchen, passage and dining room, they said No We do not provide cleaning facilities, and I said please my wife is not feeling well, how do. You expect us to clean this??? So the worst part is today we still have a big hole in our kids bedroom ceiling with soiled cupboards in the bedroom and the kitchen, and the bedroom and kitchen door that needs to be replaced. Today is 2 weeks already and Outsurance have told me to follow up with the Repairer (2 have been appointed) both diff quotes!!!