Worst service EVER

Item: OUTsurance
Rating: 1
Author: Conrad S

I have been a client of OUTsurance for many years, My car got damaged during the floods in Feb 2025. I always had very good service from OUTsurance, till now. My car was towed in by OUTsurance on 22Feb. It is almost a month later and they cant even finalize the quote or give me any feedback regarding my cars repairs. The person from I spoke to told me to phone the panel beater, (I feel they must have done this) I spoke to the panel beater just to find out the reports have been submitted. No one from OUTsurance even bothered to keep me posted. The service was so bad that I am looking for a new insurer. I even had to buy a temporary car just to be able to move around. I have send 2 mails the last 2 days without any reply just a ref number.

People PLS rethink your insurance with OUTsurance if you have a claim you might wait forever, will definitely NOT recommend OUTsurance to anyone.

Helpful (0)

Replies (1)

OUTsurance's replyOfficial

28 Mar 2025, 13:09

Good day Conrad, We would like to sincerely apologise for the poor experience that you have had regarding your claim thus far. We have referred this matter to a mechanical expert who will be able to assist with the best advise regarding damages to your vehicle. Once we are in receipt of the report, our CLT advisor, Marlinee Naidoo will be able to assist you with further feedback. This is a matter of priority and we will continue to keep you updated until the claim has been finalised. Thank you for your patience and understanding. Regards,The OUTsurance team

OUTsurance's reply28 Mar 2025, 13:09

Official