Worst service ever

OUTsurance is the worst insurers even. Always advertising hassle free claims. I had a burst water pipe in the 10 May 2024. My entire house was was flooded. OUTsurance sent an assessor (Idala investments)out to evaluate. They sent a report. The report stated that the bigger items of furniture that was affected from water damage, they will write it off and the smaller items, they will repair. I told them that I want all my furniture that’s been affected by water damage to be replaced for 2 reasons. 1 reason: my fiancés was pregnant at the time and we can’t bring a new born baby into the house that has possible mould. 90%of my furniture is wood. Secondly, I have chronic asthma. This is the whole point we have insurance is for accidents like this. OUTsurance told me it’s in their policy that they need to repair the furniture first. I wasn’t happy at the time but agreed to it. My furniture was removed from my premises and returned 4 days later. The work that Idala has done was shocking. Little to no work was done you could still see the water marks. Mould had started frowning on my wooden bench. Some of my chairs legs had started to split. I then contacted OUTsurance complaints department. My claim has been escalated to top management. I’ve received mails stating they will look into it. The reply I got was, “best we can do is send out another assessor” I told them again, the reason I’m claiming is because my furniture got damaged. OUTsurance has cause my family so much stress that it brought on early labour for my fiancé. All my furniture is now in my garage. It seem like OUTsurance thinks it’s accept for their customers to raise a new born in a house with no furniture. I got a reply email from the claims manager Xinilia van Wyk on the 26-06-2024. She told me she that she will get back to later that day. It is now 2 weeks later and I still haven’t heard from her. OUTsurance has left me not option but to go to the Ombudsman. This is totally unacceptable. False advertising stating hassle free claims. I’ve only had hassles and stress from them