Worst Service.

I advised outsurance I will be escalating my claim to the ombudsman because I was not happy with the outcome. I requested the calls and the formal feedback which they agreed they will give. But everytime I follow up they just say we will send it. I don't know what outsurance are busy with but I am not going to give up. They honestly have the worst service, they say things on the phone to get you off their backs. The lady thats working on my case is Erine Johnson.