LJ
Lizelle J
1 reviews | Active since Jan 2013
02 Oct 2023, 16:17
WORST SERVICE BEFORE COVER EVEN STARTS
I have requested for car insurance cover to start with effect 01/10/2023, there was no premium deducted off my account & now there is no cover either. I have been querying this and I still have no feedback from them, they are ignoring my e-mails and now I do not have cover?????????
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OUTsurance's replyOfficial
06 Oct 2023, 17:14Good afternoon Lizelle,
Further to our private reply our client care manager Dumisani contacted you to confirm that you are covered.
Your premium was deducted later as the debit date fell on a Sunday.
Apologies for the misunderstanding.
Regards,
The OUTsurance Team
Further to our private reply our client care manager Dumisani contacted you to confirm that you are covered.
Your premium was deducted later as the debit date fell on a Sunday.
Apologies for the misunderstanding.
Regards,
The OUTsurance Team
OUTsurance's reply06 Oct 2023, 17:14
Official
Good afternoon Lizelle,
Further to our private reply our client care manager Dumisani contacted you to confirm that you are covered.
Your premium was deducted later as the debit date fell on a Sunday.
Apologies for the misunderstanding.
Regards,
The OUTsurance Team
Further to our private reply our client care manager Dumisani contacted you to confirm that you are covered.
Your premium was deducted later as the debit date fell on a Sunday.
Apologies for the misunderstanding.
Regards,
The OUTsurance Team