worst service at OUtsurance

On the 26/02/2025 we went Menlyn Mall Checkers to get assistance to open an Outsurance funeral policy ,Policy no OT*** , It was opened however a month later while trying to open the Outsurance App we discovered that the consultant did a terrible mistake I was supposed to be the main policy holder but she made D Marothi who is my Niece the person I instructed to be covered on my cover as an extended family member, I paid R248 at menlyn mall checkers Hyper to activate the cover . now I am being told that I need to contact my niece to cancel the policy, whoever this is too much admin where it was not my fault and I paid to activate this policy which I will never get back also she did the mistake of not making both my cover and my daughters cover to have manual payment , I don't have time to go to the store. I am very disappointed by the service, tis is a very sensitive situation, she **** about a whole lot of details in the policy which if anything were to happen I have a financial burden on my hands.