Worst service

Hi everyone... please think twice before picking Outsurance as your insurance company.... About a year ago I was retrenched.. I had a policy with Outsurance for my household items.. which they made the mistake of putting the policy in my husband's name.. but never the less I was paying it... in the time of being retrenched for 3 months I could make payments..during the 3 months they advised that due to non payment they will be terminating the policy... then I called them to advise them of my situation... and asked if they can reactivate my policy... they then advised that unfortunately they wont be able to and will only reconsider after 3 months... I then asked if I could not maybe put the policy on my name... they then advised YES that wont be a problem.. so as they advised I then did that... it is almost a year later that we have been paying every month... and now we having a situation with my husbands cell phone that needs to be replaced... where now suddenly they accuse me of not advising them that my husband's policy was terminated due to non payment... I mean really now... I then ask to speak to a manager as I was advised they are now terminating my policy because of not advising them on this... till now a manager has not bothered to call and I have received a mail advising me of the termination of the policy.. they advised me to email them my concerns I said no I am on maternity leave and I do not have access to emails at this time so I will not be inconvenienced, they must get a manager to call me... as this is not my fault.. I did not lie or try and hide anything from them I disclosed and asked for advise from them regarding this situation we had... worst service ever #outsurance