Worst Service

On the 27th January 2018 my car was hit by a client of outsurance. She has been very accommodating and admits her fault in the incident and the matter was handed over to Outsurance an has been handled as a third party claim as I refuse to claim from my insurance as I had NO fault in this matter.

I have been in contact with "adviser" and have called every week since the incident; provided ALL documentation regarding the matter including an eye witness account by the guard on duty at the shopping complex where the incident took place.

I have been more than patient but for an organisation who claims to be the best in the industry i am VERY disappointed in the run around i have been given.

27 Feb 2018: i was told i would be contacted by the adviser; this did not happen.

12 March 2018: still no contact and when i finally got hold of him he stated he was out of office (not my problem) and that for the third time i had to send through all documentation and pictures.

19 March 2018: i called again as no contact was made from Outsurance. Once more, the "adviser" stated he was out of office (again, not my problem) and will look at everything by cob that day.

20 March 2018: as i did not hear from him by cob, i called and was told that by Friday (last week- 23 March 2018) this matter will be resolved and i will be paid out.

28 March 2018: I called again today, surprisingly on the first call the "adviser" answered and clearly not prepared. he continued to say that he will get back to me after lunch as he needs to speak to management. Now i wonder what time is lunch and in what year as I have heard the "il get back to you by..." excuse throughout this experience.

I have been nothing but patient and not only is this an inconvenience on me as i have to call after them, but their own client is also suffering as she has to deal with her guilt and also my disappointment.

I believe this matter has taken enough time and want this resolved before this week ends!

I may not be your client but the picture you paint is such BS considering the run around and treatment not only I have been provided with but your own client as well.

I urge you to do the right thing and handle this matter immediately!