MB
Michael B
1 reviews | Active since Nov 2023
09 Apr 2025, 17:59
Worst pathetic insurance
My fridge and chest freeser stoped working so i treid to claim by outsurance so they send some one to come and look at the friedge and chest freezer when they got the report back then they told me it is wear and tear and the policy does not cover it so my point is if some thing broke in your house then it is wear and tear so on the end why do you pay outsuranse to hear wear and tear so if some thing brake you have to replace it self because outsuranse will say it is wear and tear and they dont cover it but they are quick every month to collect their money so please people stay as far as possible from outsurance dont even listen to their sweet storys
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Replies (2)MB
Michael B's updateReviewer Update
09 Apr 2025, 19:01Yes they can call me on ***
MB
Michael B's update09 Apr 2025, 19:01
Reviewer Update
Yes they can call me on ***
OUTsurance's replyOfficial
17 Apr 2025, 18:55Good day Michael,
Thank you for your feedback.
Our claims manager, Angel, contacted you to address your concerns regarding the outcome of your claim. The fridge and freezer were sent to another service provider for a 2nd opinion and their report supports the 1st service provider's report. Our decision remains unchanged.
Apologies for the disappointing outcome of your claim.
Regards,The OUTsurance Team
Thank you for your feedback.
Our claims manager, Angel, contacted you to address your concerns regarding the outcome of your claim. The fridge and freezer were sent to another service provider for a 2nd opinion and their report supports the 1st service provider's report. Our decision remains unchanged.
Apologies for the disappointing outcome of your claim.
Regards,The OUTsurance Team
OUTsurance's reply17 Apr 2025, 18:55
Official
Good day Michael,
Thank you for your feedback.
Our claims manager, Angel, contacted you to address your concerns regarding the outcome of your claim. The fridge and freezer were sent to another service provider for a 2nd opinion and their report supports the 1st service provider's report. Our decision remains unchanged.
Apologies for the disappointing outcome of your claim.
Regards,The OUTsurance Team
Thank you for your feedback.
Our claims manager, Angel, contacted you to address your concerns regarding the outcome of your claim. The fridge and freezer were sent to another service provider for a 2nd opinion and their report supports the 1st service provider's report. Our decision remains unchanged.
Apologies for the disappointing outcome of your claim.
Regards,The OUTsurance Team