1 reviews | Active since Aug 2020
Worst Insurere- Dont Insure with him
This is the worst insurance ever, my car went in August 2021 for a accident I had . I got the car back the 29 September with major faults, the 2 October I sent a video with pictures on how my coolant was bubbling over and the suspension still a fault. my car got sent back a second time to the same panel beater only to receive it back a second time now with the panel beater that never placed parts back together that put our lives in danger where we had the whole suspension arm collapse! we then demanded our vehicle be repaired from another panel beater, we kept getting the car back with the same coolant problem and suspension problem, we serviced the car and even replaced the coolant cap only for the 5th time after sending it back for my cars engine to have overheated completely. We have a full report on the mails sent to numerous Outsurance employees,panelbeaters social media etc , we constantly promised feedback and no one ever works or is in the office. We have Daviya Naidoo working on our claim, she is either never in the office or her phone is always busy. We have Land Rover who themselves who have placed on their own letterhead how this is not wear and tear but due to the negligence of Outsurance panelbeaters not fixing things correctly, yet the assessor keeps going now the 5th ti me as well as now requesting the whole front panel of my car to be removed to assess further? this shows how Outsurance is trying to find a reason to not pay out! I would like to mention that we are a company who pay close on R30 000 for insurance and my car is nearly R3000 (because it is considered a luxury vehicle yet we repaired it a panel beater 5 times not Land Rover themselves?) I am now sitting without a vehicle for the 5th time since April 13th 2022 last year got no car this time i was given a rental car, however , I am paying a Range Rover Sport premium to drive a toyota Corolla, I cannot go camping as we dont have a a vehicle to tow, I have had to cancel numerous vacations for this reason! I urge people to go read peoples reviews on facebook and hello peter so we can inform the public to not use Outsurance. Please email me on *** with your experience ... Please note Land Rover SA ( a worldwide company ) has informed me how this is Outsurance fault, I dont think a huge corporation would say something like this if their findings werent correct !
Following our private reply to you, we confirm the vehicle has been written off and the claim is being finalised.
It is most unfortunate to see it took us such a long time to reach this conclusion. We are very sorry about the ongoing frustration.
Regards
OUTsurance
Following our private reply to you, we confirm the vehicle has been written off and the claim is being finalised.
It is most unfortunate to see it took us such a long time to reach this conclusion. We are very sorry about the ongoing frustration.
Regards
OUTsurance
