Worst insurance experience ever
Outsurance building insurance is useless. They approved my claim and declined it within minutes of each other. Worst experience of my life in insurance. Have had a sewage problem since 15 November and it’s 28 November today and it’s not resolved. I have a 5 year old child and we are living in this unhygienic environment for 2 weeks and still no approved claim.
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OUTsurance's replyOfficial
29 Nov 2019, 15:55- Hello Sue
We are so sorry about the huge inconvenience you have suffered up to now!
Our claims manager contacted your husband and discussed the specific policy exclusion. Given the poor service you have received thus far, a decision was made to conclude the claim and provided him with detail of process going forward.
Regards
OUTsurance
OUTsurance's reply29 Nov 2019, 15:55
Official
- Hello Sue
We are so sorry about the huge inconvenience you have suffered up to now!
Our claims manager contacted your husband and discussed the specific policy exclusion. Given the poor service you have received thus far, a decision was made to conclude the claim and provided him with detail of process going forward.
Regards
OUTsurance