Worst Insurance ever

Over the last two months I have called in 90% of the time and Emailed and yet the replies are always delayed or calls dropped and there is always a delay and now after the 4th time the car was incorrectly repaired Im told to find my own service provider to do reports you guys have had the car for over 2 months to repair, 4 opertunities to get this sorted and breach your own T&C's and then still want to tell me a customer I need to sort it myself and then dispute this issue and when I post screenshots instead of addressing them I am blocked, each delay and each time there is a knock on affect and each time I need to accept that. You had the car 4 times and returned it each time with the same issue, now the car wont even start and all you say is I must find the problem myself and then it will be addressed further why am I paying for a service to protect me when needed yet I still need spend two months without my car, and addition costs and after your agents have admitted to this, you guys break your own T&C's and then beacuse the avrage person can not afford the legal route you guys block qnd tell us to get lost, why did I pay an access to have a running car returned and its now not even starting you guys are the absolute worst!!! Patetic