WORST INSURANCE COMPANY IN SA. WORST SERVICE EVER

I was involved in a MVA on the 10 December 2025 . A Checkers Sixty 60 driver rammed into my side of my car. NOT MY FAULT, delivery guy admitted and kept saying how sorry he was. I proceeded to contact OUTsurance immediately and advised of the accident. I was not claiming from my own policy as Pingo Delivery has taken full responsibility and the claim was against their policy. The quote for the repairs was submitted to OUTsurance from their preferred service provider they use for vehicle repairs in our town. OUTsurance has been going back n forth about pictures that they want and that is not clear etc. Pictures were submitted 4 times. I requested them to send their assessor here to check it out himself. THEY HAVE NOT DONE THAT. After more than a month of going back n forth they paid out an amount which was not even half of the amount they were quoted on for the repairs. Again, it was from their preferred service provider. The service provider has told OUTsurance that we cannot repair the vehicle with the amount that was paid. Feedback from OUTsurance is still outstanding! I have asked the consultant Lienkie De Bruin about the courtesy vehicle or rental vehicle that must be provided for the time that my car is in for repairs? She told me they cannot provide a vehicle. What **** is that. They claiming against PINGO DELIVERY for this accident and I must be inconvenienced for something that was not my fault. OUTsurance is the worst insurance company out there. They are now not responding to emails. So now the questions remains.....will my car ever get fixed???? NOTE TO the public.....DO NOT BELIEVE THOSE TELEVISION ADs.....ITS ALL LIES!!!!!!