Worst insurance company

To OUTsurance senior management

We submitted a claim with OUTsurance on the 16th of January 2024 as the heavy rains on that day damaged the outside house wall and water started flooding our home.

OUTsurance FINALLY sent a building renovation company out by the name of “Triangle Renovations” who basically did everything in their power to make it look like we the homeowners did not maintain the building walls of our house and now OUTsurance is blaming us for the water is pouring through our walls into our house flooding our rooms. We are not building contractors hence we have building insurance to cover damages like this.

OUTsurance declined our claim on the 2nd of February 2024 leaving us with the problem of water still pouring through the walls every time it rains and this has given us many sleepless nights and we now have to put towels & clothing against the inside walls to help stop the water from flooding our home.

We are basically paying building insurance for nothing for the past 7 years now, we never missed one payment just to be told you are not covered and that we must fix the damages that the storm caused to our house ourself while we MUST continue to pay building insurance to OUTsurance.

• We immediately sent a dispute via email to their complaints department on the 2nd of February 2024 at 12:48pm and they did not acknowledge our email to date.

• We sent a follow up email on the complaint on the 14th of February 2024 at 08:41pm and they did not acknowledge our email to date.

• We phoned OUTsurance today the 16th of February 2024 at 08:50am and the consultant informed me that the complaints manager was supposed to phone us but she will check and get him to phone me, we are still waiting.

As mentioned to Shana-Lee one of your OUTsurance consultants, we have to follow up with OUTsurance since the day of our claim on the 16th of January 2024 to date, they do not give us any service delivery, OUTsurance takes our money every month without fail and rejects our claim leaving us with the damage.

Kind Regards Mr & Mrs Lemek