WORST INSURANCE CLAIM EXPERIENCE EVER!

WORST INSURANCE CLAIM EXPERIENCE EVER!

ON THE 23 MAY 2023 MY BONNET FLEW UP AND HIT THE WINDSCREEN. I INFORMED THE OUTSURANCE CONSULTANT THAT I HAD HIT AN ISLAND ON 22 MAY 2023 AND THAT I THOUGHT THAT, THAT INCIDENT WAS THE REASON THAT BONNET FLEW UP AND HIT THE WINDSCREEN. THE FACT OF ME HITTING THE ISLAND WAS NEVER TAKEN INTO CONSIDERATION UNTIL THE BEGINNING OF NOVEMBER 2023, ONLY AFTER THIS CONVERSATION WITH MILLICENT DID THE ASSESSORS AUTHORISE THAT THE VEHICLE COULD BE TOWED TO ANOTHER PANEL BEATER. ONCE AGAIN IT WAS PROMISED THAT THE VEHICLE WOULD BE TOWED ON FRIDAY 03 NOVEMBER 2023, WHICH DID NOT HAPPEN, IT WAS THEN PROMISED THAT THE VEHICLE WOULD BE TOWED ON MONDAY 06 NOVEMBER 2023, THE TOWING COMPANY ARRIVED AT THE PANELBEATER ON MONDAY TO TOW THE VEHICLE HOWEVER THE PANEL BEATER HAD NOT RECEIVED THE RELEASE LETTER AND THE RELEASE PAYMENT. MILLICENT THEN SAID THAT THE VEHICLE WOULD BE RELEASED AND TOWED ON TUESDAY 07 NOVEMBER 2023 WHICH SADLY DID NOT HAPPEN ONCE AGAIN. I CONTACTED THE PANELBEATER THIS MORNING 08 NOVEMBER 2023 AND SUPRISE, SUPRISE THE PAYMENT HAS NOT BEEN MADE AND THEREFORE MY VEHICLE CANNOT BE TOWED TO THE NEW PANELBEATER. I HAVE BEEN WITHOUT A VEHICLE FOR CLOSE TO 6 MONTHS!!! I HAVE HAD TO BORROW VEHICLES TO GET AROUND.

THE SERVICE I HAVE RECEIVED IS BEYOND DISGUSTING AND EVEN THE PROMISES MADE IN THE LAST 3 DAYS HAVE NOT BEEN FORTHCOMING. IT IS ONE PROMISE AFTER THE NEXT PROMISE THAT HAS NOT BEEN FULFILLED.

THERE ARE NO WORDS TO DESCRIBE THE SERVICE THAT I HAVE RECEIVED FROM OUTSURANCE!