TM
Thabo M
1 reviews | Active since Jul 2023
13 Jul 2023, 14:51
Worst insurance.
The worst insurance service I have ever experienced in my entire existence. Its been a year plus and I am yet to get assisted. They approved my claim but not the amount we agreed upon at point of sale. I have requested for a copy of call of when i took out the policy with them and 7 months later I am yet to receive it. I would not encourage even my worst enemy if i had one, to join a *****ulent farcade for a peace of mind. Worst insurance in my books. Kagiso and Lucky Tivane at claims are *********** and lack respect for clients. Outaurance looks good on paper but their service is nonsense.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
14 Jul 2023, 07:00Hello Thabo
We are not insensitive to the financial impact our settlement offer has on you.
Service forms the core of our business and providing clients with incorrect or insufficient advice is viewed in a serious light and will not be condoned.
You have since referred the matter to the offices of the Ombudsman, who ruled in our favor as no incorrect advice was provided to you. The recording was also emailed on 1 February 2023.
Regards
The OUTsurance Team
We are not insensitive to the financial impact our settlement offer has on you.
Service forms the core of our business and providing clients with incorrect or insufficient advice is viewed in a serious light and will not be condoned.
You have since referred the matter to the offices of the Ombudsman, who ruled in our favor as no incorrect advice was provided to you. The recording was also emailed on 1 February 2023.
Regards
The OUTsurance Team
OUTsurance's reply14 Jul 2023, 07:00
Official
Hello Thabo
We are not insensitive to the financial impact our settlement offer has on you.
Service forms the core of our business and providing clients with incorrect or insufficient advice is viewed in a serious light and will not be condoned.
You have since referred the matter to the offices of the Ombudsman, who ruled in our favor as no incorrect advice was provided to you. The recording was also emailed on 1 February 2023.
Regards
The OUTsurance Team
We are not insensitive to the financial impact our settlement offer has on you.
Service forms the core of our business and providing clients with incorrect or insufficient advice is viewed in a serious light and will not be condoned.
You have since referred the matter to the offices of the Ombudsman, who ruled in our favor as no incorrect advice was provided to you. The recording was also emailed on 1 February 2023.
Regards
The OUTsurance Team