Worst experience with Outsurance

Worst experience ever. My claim for business equipment has been rejected even though I fulfilled what I believe are my obligations. I kept my premiums up to date, secured my equipment as prescribed in the policy, made a police report upon loss and reported to the insurance company within the stipulated time. They have now spent almost two months trying to look for reason not to pay me. The assessor initially attempted to reject my claim by saying that he could not quantify the machines. I then went on to ask him on what basis did they come to the premium they were charging me if they can not attach value at this point. In my initial call of getting the policy with them, i clearly stated the value of each machine and the sum of all equipment. He dropped that argument. They have eventually rejected my claim because i can not recall certain positions of doors for some of the machines. When insuring with this company, (i) they do not ask for proof of ownership such as invoices from the initial call and they do not inspect your equipment. All this is done on purpose and that is making it difficult for a client to prove ownership after years of paying premiums. Why do they not ask for things like receipts, serial numbers or photos right at the beginning? Their strategy is more inclined to a ****.