Worst experience with Outsurance

I had the worst ever experience with outsurance today. Everyone always say that it is one of the best insurance companies but i must argue, its really bad .That is why I'm not insured with them in the first place they promise you the world until you have a claim then they just don't pay or accept your claim. I was involved in a accident last week Thursday where I was in the left lane taking the off ramp on the free way. I truck driver in the 3rd lane "swerved " to the left causing a audi a1in the 2nd lane to avoid a collision with the truck.The driver then swerved to the left into my car. Unfortunately the truck got away. I got the audi drivers info and with my luck it was outsurance. Fist of all no one from outsurance gave me a call to compensate for any damages .I opened up the accident report that i supp**** to the outsurance customer.I phoned them and I got a big claim letter i had to fill in with witnesses etc. ,To my surprise they phoned me back and said that they will not accept my claim. I asked to speak to the supervisor Mr Lebogang Senne and he said it is the truck drivers fault, there customer didn't have any where else to go"although they can brake and avoid any collision " and they will not even try to assist on my claim. I am very disappointed and will definitely not recommend Outsurance to any family,friend or colleague they are pathetic and hope to never deal with them again. Wish I could give the a -5 star rating.