1 reviews | Active since May 2018
Worst customer service!!
I answered the call and stated that I just wanted a quote, Nicolette gave me the breakdown and then questioned me as to why I was not taking the cover and then had her manager Abigail speak to me and basically force me into taking the cover, she did not let me get off the 38min call and I explained that I am at work and they have already taken up a lot of my time and company's time. I cut the call, they tried calling twice and then proceeded to call my workplace!!! My workplace is an absolute no-go zone, you cannot force me to take your cover and then call my workplace, that is absolutely unacceptable!! I will not take this cover which I was probably going to take by the end of the week but after harassing me and forcing me into it, I will not. They did not even respond to my email addressing this. Worst customer service ever!!!!
We are sorry to hear about your disappointing experience with us.
We will ensure that the sales call is audited and the service transgressions are addressed.
This is not the type of service we want for anyone and hope to regain your trust in us in the near future.
Regards,
The OUTsurance team
We are sorry to hear about your disappointing experience with us.
We will ensure that the sales call is audited and the service transgressions are addressed.
This is not the type of service we want for anyone and hope to regain your trust in us in the near future.
Regards,
The OUTsurance team
