WORST CUSTOMER SERVICE

I called Outsurance Customer Service to explain to them that i was retrenched last month and unable to continue with my Household Content Insurance and wish to cancel it. The call center guy transferred to another guy who refused to take my story and kept on saying i must you my provident fund money to pay for the policy. He asked me how am i going to survive without a job i told him i will make a plan, he said if im able to make a plan to eat i must use the same plan to pay my policy. I have paid my policy without any problem but from now on i dont have the money that is why i am cancelling it in time but CALL CENTRE AGENT is refusing to help me cancel. He said even if i go to the Head Office in Centurion they wont help me. How can they refuse me my right to cancel the policy. I am very disappointed especially how they advertise themselves on TV yet do quite the opposite.