1 reviews | Active since Jan 2020
Worst customer experience ever!
After receiving my quote I felt forced and coerced to take the car insurance policy. The more I said no I only want a quote and then I will consider it the guy got upset and pushed even harder. They tried ambush marketing on me. The guy said he will only give me a better premium if I take immediately and if I want to sign up on a later stage it will be more expensive. He was completely out of line and borderline harassing me to say yes to take the car insurance and because of this I will never sign up with OUTSURANCE. Horrifying customer care. Would not recommend.
Apart from this they couldnt beat another quote I have and the guy NEVER mentioned the R500 I can get as stated on their website. "If you’re not already an OUTsurance client, complete a personal car insurance quote. If we’re more expensive than what you’re currently paying (on a like-for-like basis), you can ask us to pay you R500."
Thank you for bringing this matter to our attention.
The service you experienced is shocking which we sincerely apologise for! Our sales manager contacted you after having audited the call.
The service transgressions are being viewed in a serious light and internal discussions will be held with our advisor .We also set the automated process into motion for you to claim the R500. Thank you for accepting our apologies.
Regards
OUTsurance
Thank you for bringing this matter to our attention.
The service you experienced is shocking which we sincerely apologise for! Our sales manager contacted you after having audited the call.
The service transgressions are being viewed in a serious light and internal discussions will be held with our advisor .We also set the automated process into motion for you to claim the R500. Thank you for accepting our apologies.
Regards
OUTsurance
