Worst Claim Experience – Over a Month with No Feedback!

Im extremely disappointed with OUTsurance’s handling of my claim ( ). It has been over a month since I submitted the claim on 04 March 2025, and to date, I have received no meaningful feedback or progress.

Every time I follow up, I’m told the same vague excuses like “we’ll take it up with the manager” or “the committee hasn’t sat yet.” This has been going on for weeks, and I feel completely ignored and pushed aside.

As a transporter, this delay is not just an inconvenience — it’s jeopardizing my business. One of my major clients has already issued a final demand letter, yet OUTsurance doesn’t seem to be taking the urgency of the matter seriously at all.

I expected far better from a company that markets itself on service excellence. Instead, it feels like every effort is being made to avoid honoring the claim.

I need answers and action — not excuses.