pV
priscilla V
1 reviews | Active since Mar 2014
14 Aug 2025, 16:10
Worst /Bad customer service
Bad customer service
My dog have been suffering because of Outsurance. Wanted to cancel 6 months ago to join a different pet insurance. The outsurance consultant convinced me they would pay my claim as requested. Its been a year now and they can not my an exception for my dog to get the operation for broken hip. She has been in pain and i have tried everything els to get her the operation. Stil no help from my insurance as promised.
Very disappointed in this insurance company
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Replies (1)
OUTsurance's replyOfficial
20 Aug 2025, 10:54Hello Priscilla
We received feedback from our claims manager after having acknowledged your review.
Our vet nurse was in contact with you and confirmed we cannot make a payment without the necessary documents.
Our claims manager has sadly not been able to reach you to discuss your concerns with you. As explained by our nurse, we do work on a reimbur*****t method for our claims. However, considering your exceptional situation, we requested you to consider making use of a vet who is willing to receive payment from us, or make the payment of the deposit to your vet and we will reimburse you. This is the only way we will be able to assist, but assure you of our willingness to assist you, to ensure your dog gets the treatment he deserves.
Our claims manager sent you an email and we eagerly await your response.
Regards
The OUTsurance Team
We received feedback from our claims manager after having acknowledged your review.
Our vet nurse was in contact with you and confirmed we cannot make a payment without the necessary documents.
Our claims manager has sadly not been able to reach you to discuss your concerns with you. As explained by our nurse, we do work on a reimbur*****t method for our claims. However, considering your exceptional situation, we requested you to consider making use of a vet who is willing to receive payment from us, or make the payment of the deposit to your vet and we will reimburse you. This is the only way we will be able to assist, but assure you of our willingness to assist you, to ensure your dog gets the treatment he deserves.
Our claims manager sent you an email and we eagerly await your response.
Regards
The OUTsurance Team
OUTsurance's reply20 Aug 2025, 10:54
Official
Hello Priscilla
We received feedback from our claims manager after having acknowledged your review.
Our vet nurse was in contact with you and confirmed we cannot make a payment without the necessary documents.
Our claims manager has sadly not been able to reach you to discuss your concerns with you. As explained by our nurse, we do work on a reimbur*****t method for our claims. However, considering your exceptional situation, we requested you to consider making use of a vet who is willing to receive payment from us, or make the payment of the deposit to your vet and we will reimburse you. This is the only way we will be able to assist, but assure you of our willingness to assist you, to ensure your dog gets the treatment he deserves.
Our claims manager sent you an email and we eagerly await your response.
Regards
The OUTsurance Team
We received feedback from our claims manager after having acknowledged your review.
Our vet nurse was in contact with you and confirmed we cannot make a payment without the necessary documents.
Our claims manager has sadly not been able to reach you to discuss your concerns with you. As explained by our nurse, we do work on a reimbur*****t method for our claims. However, considering your exceptional situation, we requested you to consider making use of a vet who is willing to receive payment from us, or make the payment of the deposit to your vet and we will reimburse you. This is the only way we will be able to assist, but assure you of our willingness to assist you, to ensure your dog gets the treatment he deserves.
Our claims manager sent you an email and we eagerly await your response.
Regards
The OUTsurance Team