ZE
Zomusa E

1 reviews | Active since Nov 2019

18 Nov 2022, 19:43

Worse service ever

Hi there im so dissatisfied n disappointed with you guys as im the one who advised mum to insure with you. You guys have been giving my mum run arounds about her claim

My mum has business, car , home n contents insurance with yoh guys.

Shw has been paying with no fail each m every month.

We had arm ******* at home. Microwaves , beddings , cellphones, clothing , laptops, kitchenware infact most of our items were taken

As we havw been waiting fr over 2 weeks we r given different stories n stupid excuses. We currently have no cellphones meaning we loose business as we neesnto advertise to run business

So what the point o havin you guya if you not helping my mum in times like these . Im.going to ensurr that this goes to Twitter as well . Your service is 0%.

I can never ever proudly refer you to anyone i regret the day i advised mum to join you guys

Shebhas waisted overbR300 aittime phoning you

Not once dis you ever call her to give update.

We r even using a broken car but we have insurance with you .

I wonder if this is realy ths kind of services you provide to your customers or maybe it a race issues

My numbee ia ***m

I will make sure this goes viral

0
Replies (1)
OUTsurance
OUTsurance's reply29 Nov 2022, 16:38
Official
Good afternoon Zomusa,

Further to our private reply on receipt of your complaint, we realised that delays were caused by unsuccessful attempts to contact you.

On receipt of your alternative number, your claims advisor Palesa was able to make contact with you and proceed with the claim.

We apologise for the delay and inconvenience caused.

Regards,
OUTsurance