Worse service ever

This may not be the flatform to discuss your "Feelings" as far as a service is concerned but it is important that I bring this across to other viewers. Ive been with Outsurnace for more than 6 years. Never have I missed a payment or even put through a claim. My premium was raised by R400.00 and the reason I was given is due to having paid late. This happened twice. Sometime this year I found myself a victim of my entire salary having been ****** out of my bank account and it subsequently led to the late payments. thing is when Outsurance called to sell me their services, they literally went all out and pretended to be emotionally present while doing so but thought nothing of increasing my premiums. Ive been at it with them since the 1st of September 2023. 13 days have since passed. I am beyond unhappy. Ive called several times with no resolution. They offered to save me R25.00 which made me act beside myself. How is my premium increasing for a vehicle that continues to depreciate?! Then they offered me "Smartdrive" which I signed up for in June and still no 10% was saved. I asked the agent to go back to calls and listen to the different information you are fed by different agents working for the same company. Im over-stressed. Outsurance had one job, and that was to keep the customer satisfied. How can a "man-made" system not be overwritten to undo this ridiculous spice spike???

I plan on posting on every single platform. Regardless if anything can be done, my voice has power, and as long as consumers are aware, I am satisfied