Worse service ever

They broke into my vehicle, the vehicle is insured with outsurance. from the day of accident ,and claim ,it took outsurance more than 2 weeks to settle my claim, my claim isn't even settled yet. Because the battery was ****** and the battery cable was cut, Outsurance had to come to collect the vehicle, which they took 2 days to do. It took the insurance 2 weeks to get an approval just to get a glass fitted. This services is disgusting. Every time we ask for an update they give us false expectations of when the car will be ready. I am very disappointed with the service we received.