1 reviews | Active since Mar 2023
WORSE SERVICE
i been without outsurance for about 4 years claim free a part that broke on my car they told me to take to RMI dealer i took which i did then the mechanic part need replacing quoted send it to outsurance then they turn around your was not service during covid but told the lady the part got nothing to do with service the car and part is covered under brakes and and turbo it so she did not care if you car have brake or not it cost me money to have my car release from RMI DEALER first problem next problem i phone them to help me give them details then the lady tell sorry but policy cancel i said but it still valid she has check with her supervisor if can help me they afterward S M S to they can but was to late i ask someone else to help me next problem you pay them up front but when they pay you your own money back you must for long time they this nice adverts always there to help you NOT TRUE I WLL NEVER RECOMMED OUTSURANCE YOU NOT SAVING IN LONG RUN OTHER INSURANCE COMPANY OUT THERE. WHEN CANCEL WITH THEM SHE TELL WE MADE OVER R 33000 OFF ME TRY TO CONVINCE ME TO STAY MAKE MORE MONEY OFF ME
Based on what you describe, we cannot blame you for expressing your unhappiness.
The rejection of your claim was discussed and annual services are a requirement for cover. We did notify our claims manager of your feedback now as well.
Our client care manager will naturally audit the call you had with our client care advisor, and we apologise upfront for the unprofessional and unhelpful service you experienced. Our client care manager will contact you and discuss the outcome.
Regards
The OUTsurance Team
Based on what you describe, we cannot blame you for expressing your unhappiness.
The rejection of your claim was discussed and annual services are a requirement for cover. We did notify our claims manager of your feedback now as well.
Our client care manager will naturally audit the call you had with our client care advisor, and we apologise upfront for the unprofessional and unhelpful service you experienced. Our client care manager will contact you and discuss the outcome.
Regards
The OUTsurance Team
