Word insurance. Worst service: Outsurance

Worst experience ever - in total contrast to their add and marketing campaign. I was in a car accident where someone bumper into the rear of the car. The person , Nolene Smit called early Friday (26 January) morning. Accident happend late afternoon on Thursday 25 January. Nolene went through all the question - most probably read from a paper. No space to breathe - when asking a question the answer was agitated. When done I wanted to ask what the procedure is... a short an non personal reply.... I had to shout stop (more than once)... for her to not put the phone down in my ear. We are now on 31st January. No feedback done, no contact. Web sight says assessor assigned... for 4 days already, nothing more. I phoned today... and assistant just say: assessor assigned.

I know what I am going to do after this is done (if ever?????) . I am changing to another insurance company. Money and energy wasted