NC
Natasha C
1 reviews | Active since Sept 2020
10 Sept 2020, 10:05
WONT COVER INSURANCE CLAIM
wont cover out and about cover on my mac, for some pathetic reason that makes no sense. I am sure its because I had already cancelled my insurance at the time of the incident even though I was still covered by them!! I have been a good customer and have never claimed and this is the treatment I get!!! Shocking !!!!
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Replies (1)
OUTsurance's replyOfficial
16 Sept 2020, 10:28Good day Natasha,
Thank you for giving us an opportunity to look into the matter.
We will always do the right thing and we can assure you we settle all valid claims. We escalated the matter to Deon our claims manager who contacted you to address your concerns and he discussed the claim rejection in detail with you.
We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Regards,
OUTsurance
Thank you for giving us an opportunity to look into the matter.
We will always do the right thing and we can assure you we settle all valid claims. We escalated the matter to Deon our claims manager who contacted you to address your concerns and he discussed the claim rejection in detail with you.
We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Regards,
OUTsurance
OUTsurance's reply16 Sept 2020, 10:28
Official
Good day Natasha,
Thank you for giving us an opportunity to look into the matter.
We will always do the right thing and we can assure you we settle all valid claims. We escalated the matter to Deon our claims manager who contacted you to address your concerns and he discussed the claim rejection in detail with you.
We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Regards,
OUTsurance
Thank you for giving us an opportunity to look into the matter.
We will always do the right thing and we can assure you we settle all valid claims. We escalated the matter to Deon our claims manager who contacted you to address your concerns and he discussed the claim rejection in detail with you.
We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Regards,
OUTsurance