LC
Louise C

1 reviews | Active since Jan 2025

23 Jan 2025, 12:25

Winning with Vehicle Insurance

I recently phoned Outsurance after they had informed me of the impending increase to be made to my monthly policy premium. I felt quite alarmed after receiving their communication as I am a pensioner and my budget is tight. However, immediately I spoke to call centre agent Kamogelo Ramupunda, I felt reassured. He was calm and charming and very willing to assit even though I queried and challenged the new premium As soon as I mentioned that my 65th birthday was coming up, he set to work reviewing my policy and looking for ways to update and adjust my policy and offer me options. Thanks to the flexible approach of Outsurance, and the fact that they acknowledge the safer driving habits of older drivers, Kamagelo was able to offer me a far more satisfactory and manageable premium, which I accepted. I am so impressed with the high standard of customer service offered by Outsurance!

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Replies (1)
OUTsurance
OUTsurance's reply23 Jan 2025, 12:37
Official
Hello Louise,

This is a fantastic testimony to world-class service! 

A BIG thank you for recognising Kamogelo's sterling service so publicly! 

Your positive feedback means the world to our team, thank you for sharing. 

Regards,
The OUTsurance Team