Hellopeter
Share Your Experience
GB
Gerhard B

1 reviews | Active since Feb 2020

05 Feb 2020, 10:17

WINDSCREEN CLAIM EXCESS

So I have been with OutSurance for 5 years (Minimum), never had any claims for the period (never ever) been changing from 1 vehicle to a second and still stayed claim free till today... I put in a claim for the replacement of my windscreen that is cracked and needs to be replaced. To put it nicely, I rather go and book Comercial Auto Glass to COME OUT and replace my windscreen and still it will be cheaper then what OutSurance asks for me to pay excess.

Called customer care and asked what is going on and if they can help me, and all they say "unfortunately that is how Excess is working and they can't do it differently, if I do not want to pay Excess, they can push my premium up with +- R100 - R150 and I won't pay Excess". Logically that doesn't make sense since I am paying more in premiums - I still pay the excess amount, just now every month.

I will never ever recommend anyone for using OutSurance as it is a big money making scheme and they just want to drain you on money as far as they go.

"We will pay you R400 if we can't beat your quote" STICK YOUR R400!!!!

0
Replies (3)
OUTsurance
OUTsurance's reply05 Feb 2020, 14:50
Official
Good day Gerhard,

We acknowledge receipt of your complaint. Very concerned that you were not aware of your excess. We will listen to the call recording and revert with feedback.

We do apologise for the inconvenience caused.

Regards,
OUTsurance

Best regards,

GB
Gerhard B's update09 Feb 2020, 15:38
Reviewer Update
So I received a call from a consultant, “we are sorry that you were not aware of your excess that you have, is there a way we can help you”... you don’t understand what the issue is clearly... it is not the fact that I am not aware of my excess, it is that I have been with you for 5 years, paying a minimum of at least R381 a month, (that is currently, used to be more on previous vehicle) stayed claim free for these past 5 years, paid a total of at least R22860 (bassed on R381 per month) over 5 years... and then OutSurance wants to come and rip me off by charging me more then Comercial Auto Glass ...

Plain straight openly with a smile on the face -*****ING MONEY AS FAR AS THEY CAN-

The moment OutSurance are willing to help me, I will be available...
OUTsurance
OUTsurance's reply11 Feb 2020, 13:02
Official
Good day Gerhard,

Thank you for your feedback. Dumi our client services manager contacted you to address your concerns regarding the excess. Please note, at sales stage we did discuss all the applicable excesses with you. 

We have made a decision to waive your excess for the current claim and we have amended your windscreen excess to R250 for future claims. 

Your claim has been registered and we have appointed a service provider to install the windscreen.

Regards,
OUTsurance

Best regards,