Will Settle Motorcycle damage but NOT rider Gear (Helmet etc.)

I was involved in a motorcycle accident where an OUTsurance client knocked me off my bike and they (the client) were amazing in assisting me with the 3rd party claim process. OUTsurance offered me a settlement for my motorcycle, but will not pay for my damaged Helmet, Gloves, Jacket or BlueTooth saying i need to prove Ownership and that damage is related to the accident in question.

After sending original invoices, tags, warranty cards and photos of the damaged gear, Mr Gerrard Nel (an OUTsurance advisor) told me that this was NOT proof of ownership or relevant damage, although they offered to settle the bike for related damage. After a few minutes Mr. Nel responded saying that now ("after reviewing my documents") he would accept my documentation as proof of ownership, but still requires proof that the damage was relevant.

After sending Mr. Nel 2 emails specifically enquiring WHAT THEY WILL ACCEPT AS PROOF OF RELEVANT DAMAGE, he avoided answering me directly. I think OUTsurance is *********, unprofessional and primarily focused on MAKING MONEY instead of DOING WHAT IS RIGHT! BAD NEWS! AVOID!