will only refund if you make a fuss

<p>So I had my insurance with outsurance, was quite expensive and not very good service I received</p> <p> </p> <p>I decided to cancel on the 31 of July, as it really wasn't working for me adequately,</p> <p>Was told, it will not go off my account, if it does, please get a hold of us so we can query us.</p> <p> </p> <p>Today I got a SMS, it went off anyway,</p> <p> </p> <p>Called outsurance, queried this, was told it takes usually 31 days to cancel, nobody told me about that!!!!!</p> <p> </p> <p>As I was speaking the agent said they can try something special for me as I complained, they will get it reversed in 48 hrs....</p> <p> </p> <p>This is completely unacceptable!!!! I cancelled why must it still go off and only if you make a fuss will they do you a favour and return you that cash....</p> <p> </p> <p>Completely unacceptable outsurance....</p>