Will never be an Outsurance client!!

My Fiance and I wanted to get car insurance on our car. A consultant by the name of Karabo dealt with my fiance. They went through everything together and my fiance said he should call me to speak to me. I didn't receive a call from him, but from someone else that was selling life insurance. My calls are recorded and I said to him we are not interested in any of this because we feel Outsurance is too expensive. I have emails aswell stating we do not want this. On the 26 August 2018 Outsurance debited R1300.00 out of my fiance's account with no permission to do do whatsoever. I have been calling and told we will get refunded end of September but they will confirm and call me back. I am so cross that no one has had the decency to call me to inform me of what is going on. Why must I wait a month to get my money back when Outsurance had no right to debit the account in the first place, This was plain out theft. Your calls are recorded you may pull those calls that I specifically said we are not interested. I cannot believe that such a big company like this treats people the way they do. I will take this much further than just a hello peter complaint.