RZ
Riaan Z

1 reviews | Active since Jul 2017

14 Jul 2017, 17:45

Will make it my mission to let everyone know about there servi

<p>Here I am again with Outsurance that promises to phone you and the manager that tells me he will follow up and make sure by today 14/7/2017 I will have an answer now running for 14 days!!!!!!!!!!!</p> <p>You are given a time that you will be phoned by and still not even having the curtisy to still phone a person!!!!!!!!!!</p> <p>This now needs to be escalated to a director as I an fed up with this situation as none off the managers or assessors can phone a person once again as they give you the time they will phone you but still nothing !!!!! Why do a person need to feel so interigated by the assesor,then after words wants to be nice!!! That dosent sit weight with any person or human being for that matter!!!!!!!!</p> <p>This dredfull experience I do not wish on any person who has a policy with Outsurance!!!!!!!!!!!!!!!!</p> <p> </p>

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Replies (2)
OUTsurance
OUTsurance's reply20 Jul 2017, 12:17
Official

Good Day Mr Zeelie

My sincere apologies for the way you feel regarding the claims process. After reviewing your claim I can confirm that you have been assisted by our claims Manager Poobalan who has given you feedback and kept you updated during the process.

Your concern has been escalated and resolved.

Regards

Kamy

RZ
Riaan Z's update20 Jul 2017, 19:58
Reviewer Update

Really kept me updated stating you will do something and not doing it is not keeping someone updated.

If your company have to rely on customer service I can't even give you a rating as your word is what you have.

If you don't keep it what will happen???

Thanks