Why No Outbonus - Due to "I Think" system error

Item: OUTsurance
Rating: 1
Author: Amanda R

If I could give you ZERO stars I would have

On the 30 September I receive a Letter stating if I do not claim before 28 October 2024, an out bonus will be paid out with in 5 working days.

Well it is now 19 November and several Calls later, and no out bonus.

They hade a system transfer error and it will be rectify, and we Will call you back.

Today, the guy inform me that "He Think" it was rejected due to a refuse Claim in April, RERIG MENSE lei julle mense op!!!!!!

Please management!!!! Will I get interest on my out bonus if you decide to pay it back!!!????

Helpful (0)

Replies (1)

OUTsurance's replyOfficial

21 Nov 2024, 09:14

Hello Amanda

Thank you for bringing the matter to our attention.

Our client care manager investigated the reason for the delay and shared our feedback with you about the unfortunate experience.
Your OUTbonus was paid yesterday and should reflect in your account shortly.

You have our sincere apologies for the frustration.

Regards
The OUTsurance Team

OUTsurance's reply21 Nov 2024, 09:14

Official