WHY DOES OUTSURANCE NOT BOTHER ABOUT ITS CLIENT'S NEEDS?
Dear Client
You have reached the claims department, we are unable to match your email to a particular claim.
recently i had a claim and i was requested to submit the claim to outsurance. I had the following message and no follow ups from OUTSURANCE
Please resend the email with your claim number noted in the subject line or alternately call 08 ********** 0.
Regards, The Claims Team OUTSURANCE
Good day,
We do apologise for the unnecessary frustration caused. This is definitely not our intention. The email is sent to an automated email address and if it is unable to identify the claim, policy or ID number, it will then inform you as per the message you received.
Subsequent to your complaint, Cardo our claims manager contacted you to discuss the matter in detail. Our SP has been appointed to assist with the quote.
Thank you,
Kelvin
Good day,
We do apologise for the unnecessary frustration caused. This is definitely not our intention. The email is sent to an automated email address and if it is unable to identify the claim, policy or ID number, it will then inform you as per the message you received.
Subsequent to your complaint, Cardo our claims manager contacted you to discuss the matter in detail. Our SP has been appointed to assist with the quote.
Thank you,
Kelvin