NK
Nkosinathi K
1 reviews | Active since Dec 2020
23 Oct 2025, 12:04
Where you get nothing out!
Very disappointed with these annual increase. I have been with OUTsurance for close to four years and I have never claimed but yet every year my premium is increase by 20%. When I query this or try to ask for discount I speak to the most arrogant people who don't have sympathy and are not willing to assist. I contacted the call center spoke to Keotshepile Mathe so called senior manager and I asked if she can please check if I can get a discount since I have never claim and always pay my premium on time. She told me straight that the is nothing she can't do I'm not allegeable for a discount.
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Replies (1)OUTsurance's replyOfficial
23 Oct 2025, 12:15Good day Nkosinathi,
We understand that receiving an annual increase comes as a disappointment.
Over and above claims, there are a variety of factors that will influence a premium increase at rerate stage such as inflationary adjustments, underwriting changes etc. Our client services manager will be in touch to review your premium.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
Over and above claims, there are a variety of factors that will influence a premium increase at rerate stage such as inflationary adjustments, underwriting changes etc. Our client services manager will be in touch to review your premium.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply23 Oct 2025, 12:15
Official
Good day Nkosinathi,
We understand that receiving an annual increase comes as a disappointment.
Over and above claims, there are a variety of factors that will influence a premium increase at rerate stage such as inflationary adjustments, underwriting changes etc. Our client services manager will be in touch to review your premium.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
Over and above claims, there are a variety of factors that will influence a premium increase at rerate stage such as inflationary adjustments, underwriting changes etc. Our client services manager will be in touch to review your premium.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
