KC
Keith C
1 reviews | Active since Sept 2016
04 Mar 2021, 16:57
Where is your customer service??
I called Outsurance on Friday the 26th February 2021 and requested a mandate change be put on my account. Only find out yesterday it had not been done.
So, sat with egg on my face. Now today trying find out why my time and airtime was wasted on Friday. I am been pushed from pillar to post and getting no assistance. And no one is taking my issue and explaining where the failure occurred
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
09 Mar 2021, 11:20Hello Keith
Further to our private reply on 5 March, in which we apologised for the service experience you described, we wish to confirm our client care manager has been trying to reach you.
Danicia subsequently sent you an email, requesting you indicate a time when she can call you.
It was now agreed she will call you again at 14h00 today.
Please know we want to understand what caused your unhappiness and assist you. We will also investigate any service concerns which gave rise to your unhappiness.
Regards
OUTsurance
Further to our private reply on 5 March, in which we apologised for the service experience you described, we wish to confirm our client care manager has been trying to reach you.
Danicia subsequently sent you an email, requesting you indicate a time when she can call you.
It was now agreed she will call you again at 14h00 today.
Please know we want to understand what caused your unhappiness and assist you. We will also investigate any service concerns which gave rise to your unhappiness.
Regards
OUTsurance
OUTsurance's reply09 Mar 2021, 11:20
Official
Hello Keith
Further to our private reply on 5 March, in which we apologised for the service experience you described, we wish to confirm our client care manager has been trying to reach you.
Danicia subsequently sent you an email, requesting you indicate a time when she can call you.
It was now agreed she will call you again at 14h00 today.
Please know we want to understand what caused your unhappiness and assist you. We will also investigate any service concerns which gave rise to your unhappiness.
Regards
OUTsurance
Further to our private reply on 5 March, in which we apologised for the service experience you described, we wish to confirm our client care manager has been trying to reach you.
Danicia subsequently sent you an email, requesting you indicate a time when she can call you.
It was now agreed she will call you again at 14h00 today.
Please know we want to understand what caused your unhappiness and assist you. We will also investigate any service concerns which gave rise to your unhappiness.
Regards
OUTsurance