Where is the customer care?

Quick to respond and process my claim. But then the service deteriorates. On the 17th Sep 2015 (Thursday)claim was authorised. After my e-mail enquiring on the Monday, with no response and a call on the Tuesday,my claim was finally sent through to Wynberg Panel Beater. On collecting the car on 21 October, the panels damaged in the crash were perfect and in my excitement in having the car back, I didn't think to check for things that were in perfect order before and poor workmanship by the panel beaters, a company endorsed by OUTsurance. One would expect that someone from the insurance company would inspect vehicles for quality control. I send through photos and a complaint on Friday 23rd with no response from Lilian Matlala from OUTsurance. On Monday the 26 October mailed a complaint to OUTsurance and got an automated response promising I would be contacted shortly. A week later still nothing. Clearly Outsurance is quick out of the starting blocks, but costumer care and satisfaction is not a priority. I am very dissatisfied and find their service disappointing.