AS
Andries S
1 reviews | Active since May 2022
18 May 2022, 10:03
Where is my vehicle.
On the 14th of May in the morning, we had a small accident. I spend almost an hour with outsurance on the line to provide all the details, including the details of the other party involved. Outsurance indicated to me that they will take my vehicle straight to X panel beater. It is now 4 days later. I phoned the panel beater and they are not aware of such a vehicle. I phoned Outsurance: 1. They registered the wrong vehicle 2. I have to register the claim all over again. 3. They don't know where is my vehicle. Still being assessed? Where? 4. Up to date no correspondence, except an email with the claim number with the wrong vehicle.
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OUTsurance's replyOfficial
23 May 2022, 16:02Good afternoon Andries,
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Koketso has been in contact with you.
She has identified that the advisor captured the claim incorrectly, hence the confusion.
We have since recaptured the claim and Howard is assisting you.
The service transgressions have been addressed internally with the advisor.
We apologise for the frustration caused and will ensure that your claim is finalised as soon as possible.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Koketso has been in contact with you.
She has identified that the advisor captured the claim incorrectly, hence the confusion.
We have since recaptured the claim and Howard is assisting you.
The service transgressions have been addressed internally with the advisor.
We apologise for the frustration caused and will ensure that your claim is finalised as soon as possible.
Regards,
OUTsurance
OUTsurance's reply23 May 2022, 16:02
Official
Good afternoon Andries,
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Koketso has been in contact with you.
She has identified that the advisor captured the claim incorrectly, hence the confusion.
We have since recaptured the claim and Howard is assisting you.
The service transgressions have been addressed internally with the advisor.
We apologise for the frustration caused and will ensure that your claim is finalised as soon as possible.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that our claims manager Koketso has been in contact with you.
She has identified that the advisor captured the claim incorrectly, hence the confusion.
We have since recaptured the claim and Howard is assisting you.
The service transgressions have been addressed internally with the advisor.
We apologise for the frustration caused and will ensure that your claim is finalised as soon as possible.
Regards,
OUTsurance