Where did you service standards go?

Item: OUTsurance
Rating: 1
Author: Neil O

I was involved in an accident on 19 March 2019. To date, nothing has happened. I have called in sooooo many times, and every time I get a new agent that just wants additional and additional information, seemingly purposefully delaying the process. It would seem that no one is quite sure of the procedure to follow, least of all me, the customer. Is there anyone in your organization that will be able to get in contact with me that understands your own laid down procedures?

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

28 Mar 2019, 15:20

Hello Serviceshouldbepassionate

You are not being unreasonable in expressing your dismay. Our service let you down, which we sincerely apologise for. Internal discussions will be held with the respective individual.

Our claims manager, Siya contacted you and your concerns were discussed.
Your claim was finally authorised this morning and we endeavour finalising this for you as soon as possible.

Regards
OUTsurance

OUTsurance's reply28 Mar 2019, 15:20

Official

Neil O's updateReviewer Update

09 Apr 2019, 11:26

Hi Outsurance Since my discussion with the claims manager, Siya, I have still not been updated on anything that I asked for, and all I want is to be updated. I have again made calls, sent mails, and nothing.... How effective were those "Internal discussions"? In my opinion, they carry no weight at all, nothing changed. Please Please PLEASE can I get someone that has some pride in their work to contact me? Thank you.

Neil O's update09 Apr 2019, 11:26

Reviewer Update