When you claim you will be dissapointed!!!

If I could score them less that one I would. All is good and well as long as you don't claim. I have been with them for 3 years and my first accident in at least 10 years they refuse to pay for repairs on one side of my vehicle. I was involved in an accident which was not my fault at all, the other driver skipped a yield sign at least 100km/h and hit me on the front left side of my vehicle. I just entered the road at a maximum speed of 60km/h, with the impact my vehicle was thrown to the right sign of the road narrowly escaping a head on collision. Consequently my vehicle also sustained scratches on the right had side as it went through the bushes. I went to the OUTsurance appointed assessment centre straight away and they quoted on all the repairs on the right hand side also. When I took the vehicle to the panel beaters that I was assigned (not the same one as the assessment centre) I made sure to tell the lady there that they must look at the repairs on the right hand side. I never received any phone calls about the progress on the vehicle, when I went to collect the vehicle I was told sorry, the insurance didn't approve the repairs on the right hand side. When I phoned OUTsurance I was told that it was old scratches!!!!! I sent them all the proof (including a body check report from Ford showing that there was no scratches when I took it for a service just before the incident happened) So basically my reward for not writing off the vehicle in a head on or rolling it down the embankment is that they will not fully pay for the repairs. My vehicle was in perfect condition before the accident, now I have to look at the scratches every time I get in and out of my vehicle to remind of what happened that day. Needless to say I will definitely be changing my insurance.